Terms of Service

The short version

Erioun helps you organise and manage your own job search. Use it responsibly, and a few things stay true: we never auto-submit applications, we can't guarantee interviews or offers, and you stay in control of your data and your decisions.

Who we are

Erioun is operated by Loukas Tzekos – Sole Proprietorship (Thessaloniki, Greece). 'We', 'us' and 'Erioun' mean that business; 'you' means the person using Erioun. Full details are on the Company Details and Legal Requirements pages.

What Erioun is — and isn't

Erioun is software: a personal application tracker (a candidate-side ATS) with tools like CV Fit Score, Email Hub and Opportunity Radar. Erioun is not a recruiter, placement or staffing agency, employer, or a legal, financial or immigration advisor, and it does not submit applications for you.

Your account

You're responsible for your account and what you do with Erioun. Please:

• Keep your sign-in details secure and your information accurate.
• Use Erioun for your own job search.
• Review anything before you act on it — fit scores and drafts are guidance, not decisions.

Acceptable use

To keep Erioun safe and lawful, don't:

• Scrape, overload or try to bypass job sites or Erioun itself.
• Use Erioun for anything illegal, deceptive or harmful.
• Upload content you don't have the right to use, or impersonate others.
• Resell or abuse the service or its automated and AI features.

Plans, credits and payments

Erioun offers paid plans (Starter, Standard and Premium), each billable monthly, yearly or as a one-time lifetime payment, and every plan starts with a 14-day free trial. AI-heavy and email-heavy features use credits or plan limits that are shown before you use them — they are not unlimited. Prices, taxes and what each plan includes are shown at checkout. Subscriptions renew until you cancel; you can cancel any time, which stops future charges at the end of the current period. If you cancel, a payment fails, or you choose to pause, your account moves to a free archive (freeze) state that retains your existing data and CVs with reduced limits and without AI, Opportunity Radar or new CV creation.

Refunds and your right to withdraw

We keep refunds simple and fair:

• Your first purchase — you have the full 14-day EU/EEA right of withdrawal. Ask within 14 days of buying your first paid plan or credits and we'll refund it.
• Later purchases — by checking out again you ask us to start the service immediately and you waive the 14-day withdrawal right for that purchase, so repeat purchases are non-refundable.
• We'll always refund where the law requires it — for example, if a paid feature is faulty or not delivered.
• Credits or features you've already used can't be refunded.
• To request a refund, email support@erioun.com from your account address.

AI features and no guarantees

Erioun's AI gives drafts, summaries and analysis to support your decisions; fit scores are deterministic comparisons of your CV text with the job description. Any of it can be wrong, and none of it guarantees accuracy, interviews, replies, offers, ATS success or any hiring outcome. You remain responsible for what you send and submit.

Human help by Kaeros

Kaeros is a separate, optional human service — CV writing, LinkedIn, cover letters and interview prep — from the same company. Erioun software and any Kaeros order are billed and governed separately, and sharing data with Kaeros always requires your action.

Your content and our software

You keep the rights to the content you add (CVs, notes, job details) and grant us only the permission needed to store and process it to run the service for you. Erioun's own software, design and brand remain ours — please don't copy or reuse them without permission.

Availability and changes

Erioun is in active development. We may add, change or remove features, and the service may occasionally be unavailable for maintenance or reasons beyond our control. We may update these terms; for significant changes we'll give reasonable notice, and continuing to use Erioun means you accept the update.

Liability

Erioun is provided 'as is'. To the extent the law allows, we aren't liable for indirect or consequential loss, lost opportunities or hiring outcomes. Nothing here limits rights that can't be limited by law, including your statutory consumer rights.

Suspension and ending your account

You can stop using Erioun and delete your account at any time. We may suspend or close accounts that breach these terms or the law, or where needed to protect the service and its users.

Governing law and disputes

These terms are governed by Greek law, and the consumer-protection rules of your country of residence still apply. We'll always try to resolve issues with you directly first — email support@erioun.com. EU consumers can also use the EU Online Dispute Resolution platform.

Contact

Questions about these terms? Email support@erioun.com or use the Contact page.