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Refund Policy
Refund Policy
Refunds at Erioun are simple and fair, and they always respect your statutory consumer rights. This page explains exactly when you can get a refund, how the EU/EEA 14-day right of withdrawal works, and how to ask.
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The short version
Your first paid purchase comes with the full 14-day EU/EEA right of withdrawal. Repeat purchases start immediately and are non-refundable, except where the law requires. We always refund when a paid feature is faulty or not delivered. Credits or features you've already used can't be refunded.
Who this applies to
This policy is part of the Erioun Terms of Service and applies to all paid Erioun plans (Starter, Standard, Premium) billed monthly, yearly or as a one-time lifetime payment, and to any AI or email credit purchases. Erioun is operated by Loukas Tzekos – Sole Proprietorship (Thessaloniki, Greece).
Your 14-day right of withdrawal (first purchase)
If you're an EU/EEA consumer, your first paid purchase is covered by the statutory 14-day right of withdrawal:
- You can withdraw within 14 days of your first paid plan or credit purchase, for any reason.
- Ask from your account email address and we'll refund the amount to your original payment method.
- Every plan also starts with a 14-day free trial, so you can evaluate Erioun before any charge.
- We aim to process approved refunds within 14 days of agreeing them.
Renewals and repeat purchases
When you check out again — a renewal, an upgrade, or extra credits — you ask us to start that service immediately:
- By purchasing again you expressly request immediate performance and acknowledge you lose the 14-day withdrawal right for that specific purchase.
- Repeat purchases are therefore non-refundable, except where the law requires (see below).
- Subscriptions renew until you cancel. Cancelling stops future charges at the end of the current paid period; it doesn't retroactively refund the period you're in.
- Cancel any time — your account then moves to a free archive state that keeps your data and CVs with reduced limits.
Lifetime purchases
A one-time lifetime purchase has the 14-day right of withdrawal from the date of purchase, provided you have not substantially consumed the paid value (for example, heavy use of AI credits). After 14 days, lifetime purchases are non-refundable except where the law requires. Lifetime access granted by a code rather than a payment is not a purchase and has nothing to refund.
When we always refund
Regardless of the above, we refund where the law requires it — for example:
- A paid feature is faulty, materially not as described, or not delivered.
- You were charged in error or charged twice.
- A refund is otherwise mandated by applicable EU/EEA or national consumer law.
What can't be refunded
To keep things fair:
- AI or email credits and features you've already used.
- Repeat purchases past their immediate-start waiver, outside the law-required cases above.
- Third-party or partner services billed separately (for example, human help by Kaeros), which have their own terms.
How to request a refund
It's one email — no forms:
- Email support@erioun.com from the address on your account.
- Tell us which purchase (date and plan or credits) and, if relevant, why.
- We'll confirm by email and, once agreed, refund to your original payment method.
- Payments are processed by Revolut; how soon the refund appears depends on your bank or card issuer.
Chargebacks
If something looks wrong on your statement, please contact us first — we can almost always resolve it faster than a bank dispute. Opening a chargeback without contacting us may lead to your account being suspended while the dispute is investigated.
Your statutory rights
Nothing in this policy limits the consumer-protection rights you have under the law of your country of residence or under EU/EEA law, including the right of withdrawal and remedies for faulty digital services. EU consumers can also use the EU Online Dispute Resolution platform.
Contact
Questions about a refund or this policy? Email support@erioun.com or use the Contact page.
Frequently asked
How do I request a refund?
One email — no forms. Write to support@erioun.com from the address on your account, name the purchase (date and plan or credits), and once agreed we refund to your original payment method.
Does my first purchase have the 14-day right of withdrawal?
Yes. EU/EEA consumers can withdraw from their first paid plan or credit purchase within 14 days, for any reason. Every plan also starts with a 14-day free trial before any charge.
Are renewals and repeat purchases refundable?
No — by purchasing again you request immediate performance and waive the 14-day withdrawal right for that purchase. We still always refund where the law requires it.
How do refunds work for Lifetime?
A paid lifetime purchase keeps the 14-day right of withdrawal, provided you haven't substantially consumed the paid value. After 14 days it's non-refundable except where the law requires. Lifetime granted by a code isn't a purchase, so there's nothing to refund.
When does Erioun always refund?
Whenever the law requires it: a paid feature that's faulty, materially not as described or not delivered; an erroneous or double charge; or any case mandated by EU/EEA or national consumer law.
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Refund Policy
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